Q1: Are you a trading company or manufacturer? A: We are a factory, have their own trading company. We always welcome your presence.
Q2:Can I take samples?Is the sample fee refundable? A: Of course. We will provide samples, sample fees will be returned to you when you order.We usually send samples by FEDEX, UPS, TNT or DHL. If you have carrier account, it will be convenient for both of us. If you don't have a relevant account, we will immediately create a link on alibaba and send you at the meantime, what you need to do is just make a purchase.
Q3: How long is the sample lead time? A: We could arrange the existing samples express delivery immediately,it takes around 3 days to get into your hand. For customized samples, it depends on the material of frames, usually it takes around 25 days.
Q4:Do you have ready stock? A: We have a large number of ready-made stocks, with different series, such as anti-blue light, metal, ultra-thin,laminated, sunglasses series. We regularly have new product updates to support our customer requirements.
Q5:What is your production delivery time? A: For Ready goods order (small quantity order), we will finish production and make the delivery within7-15 days after we receive your payment.
Q6:What’s the different from Wholesale,ODM,OEM order? A:
Date of Delivery
3-5 days after payment transferred
7-15 days after payment transferred
All style in catalog
According to custoner requirement
70-90 days after payment transferred
Q7: Can I customize my own packing or any redesign the products? A: Yes, OEM packing is available.Multi-color available as well. We can put your logo on all kinds of packages.We have our own design team, who have 33 years design experience. We will do the creation in your requirement and promise to give you an impressive.
Q8:What about the warranty? A: We have warranty for our clients,we will ship out the new replacements if clients get the item with defect or broken frame.
Q9: Can you send me all the catalogs on the price list? A: Yes, we can send it to our catalog, price list, but not all models, because there are too many models.
Q10: What are the certifications do you have? A: We have CE, BSCI certifications. Our company has a strong competitive and great qualified in our
business area. We aim to provide the best quality and services to all global clients.
Q11:What's lead time for bulk order? 1. For Metal frames, it takes around 60~90 days to produce. 2. For Acetate frames, it takes around 45~90 days to produce. 3. For Wood or bamboo frames, it takes around 45~90 days to produce. 4. For TR90 frames, it takes around 45~70 days to produce. 5. For Titanium frames, it takes around 60~90 days to produce.